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CUSTOMER SERVICE

CONTACT US

You may be able to find an answer by consulting our list of FAQs. If not, we're available to answer any questions by phone during regular shop hours. Give us a call at 205-323-6033 Monday thru Friday from 10AM to 5PM or By Appointment. You can also contact us by email at info@lolofrenchantiques.com.  


GENERAL TERMS & CONDITIONS OF USE​
The lolofrenchantiques.com website ("Site") is operated by Lolo French Antiques et More. The use of the Site and the purchase of any products offered on the Site are subject to these Terms & Conditions of Use ("Terms & Conditions"). The use of the Site constitutes your agreement to comply with and be bound by these Terms & Conditions. Do not use the Site if you do not accept and agree to these Terms & Conditions. 

The Site may update these Terms and Conditions at anytime without notice. By continuing to use the Site following any such change, you agree to comply with and be bound by the Terms & Conditions as modified.

SITE CONTENT
Lolo French Antiques et More owns the entire Site and owns or has rights to all of the wallpaper, icons, characters, artwork, images, graphics, music, text, software and other content of the Site (the "Content"), and all HTML, CGI and other code and scripts in any format used to implement the Site (the "Code"). The Content & Code of the Site are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. No part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, Web Site or other medium for publication or distribution or for any commercial enterprise, without the prior express written permission of Lolo French Antiques et More. All names, logos and trademarks that appear on the Site are the property of Lolo French Antiques et More or are used by Lolo French Antiques et More under license. You may not use any of the foregoing for any purpose without the written permission of Lolo French Antiques et More. Your failure to comply with these Conditions & Terms will constitute breach of contract and will violate Lolo French Antiques et More's copyright, trademark and other proprietary and industrial property rights. The Site is available only for your personal use, which shall be limited to viewing the website, providing information to the website and down- loading product information for your personal review for purchase. Information and data made purposely available by Lolo French Antiques et More such as specification sheets and product information may be downloaded from the Site provided that you follow these rules:

  • Information will be used for the sole purpose of the individual’s decision on whether to purchase a particular item.
  • Proprietary language must remain on downloaded item.
  • Make no modifications to any such information.
  • Use such information only for your personal requirements only.
  • Do not make any additional representations or warranties relating to such documents


LINKS
We may direct you to other sites to serve your needs on particular items. We are not responsible for the content of  non-Lolo French Antiques et More sites, nor do we control, sponsor, endorse or approve them. Your use of those links is at your own risk. 

COMMENTS & SUBMISSIONS

All comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered to Site on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain Lolo French Antiques et More property. Such disclosure, submission or offer of any Comments shall constitute an assignment to the Site of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Thus, Lolo French Antiques et More will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Lolo French Antiques et More is and shall be under no obligation to maintain any Comments in confidence; to pay to user any compensation for any Comments; or to respond to any user Comments. You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as product ideas, photographs, marketing concepts, or merchandising suggestions.

GENERAL TERMS & CONDITIONS OSALE
The purchase of any product offered on the Site is subject to these Terms & Conditions of Sale (Terms & Conditions"). Lolo French Antiques et More may update these Terms & Conditions at any time without prior notice. Lolo French Antiques et More operates its Site from the United States. It is possible that some software that may be downloaded from the Site is subject to government export control or other restrictions. By visiting and using our Site, you acknowledge these restrictions and agree that you are not subject to them.

PURCHASE - TERMS OF ORDERING  
The Site may be used to view a selection of Lolo French Antiques et More products that  can be ordered online, by calling our shop at 205-323-6033 or by emailing us at  info@lolofrenchantiques.com. For each item selected on the Site, a product page will be displayed featuring detailed photographs with a description, dimensions, price and provenance to assist you throughout the buying process. Please check that this information accurately reflects your selection before placing your order. 

While every effort is taken to try to ensure that the coloring, design and style of the products in the photographs displayed on the Site is representative of the original products, variations may occur due to technical restrictions of color reproduction on your computer equipment. We will be happy to send additional pictures if desired. 

ERRORS
Items displayed may be unavailable and prices are subject to change. All prices are in U.S. dollars. Prices do not include tax or costs of shipping/delivery, insurance, crating or packing. Lolo French Antiques et More reserves the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice. This includes incorrect pricing and typographical errors in product descriptions and availability. Lolo French Antiques et More maintains the right to correct such errors whenever found, including after an order has been submitted. 

Accordingly, Lolo French Antiques et More shall not be liable for any error or inaccuracy in the photographs or graphical representations of products displayed on the Site. If you have any questions about the products, please ask before placing your order. 


Lolo French Antiques et More reserves the right not to accept or to cancel your order at our sole discretion for any reason without liability if, among other things, the products are not available, are incorrectly priced or are otherwise incorrectly described. 




PURCHASE - PAYMENTS​
Please send payment Overnight or 2nd Day Air for internet orders. We accept business or personal checks, money orders, cashier’s checks and wire transfers. We accept all major credit cards including VISA, MasterCard and American Express, business or personal checks, money orders, cashier’s checks and wire transfers for in store sales. The sale is completed and the item is shipped when payment is received. If payment is made by check, cashier’s check, money order or wire transfer, the item will be shipped when the funds have cleared. If payment is not received within seven (7) days, the sale is considered void and all merchandise is returned to the lolofrenchantiques.com website. There is a 3% fee on all credit card transactions.


PURCHASE - SALES TAX
Alabama sales tax is due on each item except upon receipt of a valid Sellers Registration/Tax Certificate or if the item is professionally shipped out of Alabama.

SHIPPING & DELIVERY
It is the customer's responsibility to make shipping/delivery arrangements. We are happy to help assist you with shipping arrangements by either parcel service (FedEx, UPS, USPS) or delivery carrier. Lolo French Antiques et More is not responsible for items once they leave the shop. We are not liable for damage or loss in shipment and highly recommend that you pay for insurance coverage on your purchase. Please contact us for assistance or a price quote.

RETURNS

  • ALL SALES ARE FINAL
  • No returns on purchased items.
  • No returns on special order items.
  • All items are sold in "As Is" condition.
  • We are happy to provide more information and/or photos upon request.
  • It is the customer's responsibility to request additional information in regards to the condition of an item prior to purchase.


APPROVALS
Lolo French Antiques et More appreciates your business, and we are happy to allow 24 hours for in-home approval on most items. Due to the fragile nature of antiques, we’re sure you understand they should be treated with extra care. Once a piece leaves our shop, you assume full responsibility for any damages and will be charged full price if the item is returned damaged. Items with marble tops or large pieces must be delivered by an insured delivery company or mover and returned to us by same in the event you decide not to purchase the piece. All merchandise must be either purchased or returned within 24 hours, unless a longer time period is agreed on. Your credit card will be charged or your check deposited on the following day. There is a 3.5% fee on all credit card transactions.

PRIVACY POLICY
Lolo French Antiques et More's PRIVACY POLICY applies to use of the Site. We consider your privacy of primary importance. Lolo French Antiques et More uses commercially accepted security measures to help protect your information.

Lolo French Antiques et More reserves the right, at its discretion, to change, modify, add, or remove portions of the PRIVACY POLICY at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to the PRIVACY POLICY will mean that you accept those changes.

DISCLAIMERS
Visitors assume all responsibility and risk with respect to their use of the Site. Lolo French Antiques et More does not promise that the Site or any Content, service or feature of the Site will be error free or uninterrupted, or that any errors will be detected or corrected, or that your use of the Site will provide specific results. The Site and its Content are delivered on an as is and as available basis. All information provided on the Site is subject to change without notice. disclaims all warranties, representations and endorsements express or implied, with regard to information accessed from or via the Site, including but not limited to all express and implied warranties, such as warranty of title, merchantability, non-infringement and fitness for a particular purpose. Lolo French Antiques et More does not warrant that the Site is free of computer viruses, bugs or other harmful components. Lolo French Antiques et More does not assume any liability or responsibility for the accuracy, completeness, reliability or usefulness of the information disclosed or accessed through the Site. Lolo French Antiques et More does not have any duty to update its Site or modify their Content or Code, and Lolo French Antiques et More shall not be liable for its failure to update such information. It is your responsibility to verify any information contained in the Site before relying upon it.  You assume total responsibility for your use of the Site and any linked Sites. Your sole remedy against Lolo French Antiques et More for dissatisfaction with the Site or any content is to stop using the site or any such content. This limitation of relief is a part of the bargain between parties.

The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action. Lolo French Antiques et More reserves the right to do any of the following, at any time, without notice: 

  • The Site may modify, suspended or terminate operation of or access to the Site, or any portion of the Site, for any reason.
  •  The Site may modify or change the Site, or any portion of the Site, and any applicable policies or terms.
  • The Site may interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.


You may not attempt to gain unauthorized access to any portion or feature of the Site. You cannot supply false information about your identity and you may not act as a representative of another person or entity. Use of the Site in any manner that may be construed as unlawful or prohibited by these Terms & Conditions is strictly prohibited. Indemnification: You agree to defend, indemnify and hold Lolo French Antiques et More harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.